FAQ
What types of diamonds do you supply?
We only supply loose Eqiux™ Diamonds which are real diamonds that have been ethically grown in a laboratory. Often referred to as lab-grown diamonds.
The rough diamonds are then cut to the very highest quality, ready for sale to the most discerning customers worldwide.
Are Eqiux™ Diamonds, Real Diamonds?
YES. Eqiux™ Diamonds are Real Diamonds, however, unlike traditional diamonds which form deep within the Earth (which is then mined and disturbed to extract them), Eqiux™ diamonds are real diamonds that are lab-grown in controlled, sustainable environments, replicating the natural growth process.
This process allows for the creation of ethically sourced real diamonds with the same crystal structure, consisting of tightly bonded carbon atoms and chemical, optical and physical properties visually indistinguishable from their mined counterparts—offering flawless clarity, exquisite sparkle, and timeless elegance.
Are Eqiux™ Diamonds Simulants?
NO. Eqiux™ Diamonds are not simulants. Eqiux™ Diamonds are real diamonds that are lab-grown in controlled, sustainable environments, replicating the natural growth process and have the same crystal structure, consisting of tightly bonded carbon atoms and chemical, optical and physical properties as natural mined diamonds.
Simulant diamonds are as the name suggests, a material that ‘imitates’ the look of diamonds, but they are chemically different. They may resemble real mined or lab-grown diamonds in appearance but do not share the same chemical structure or properties. Common simulants include cubic zirconia (CZ), moissanite and glass. While they can be visually striking, simulants differ from real diamonds in terms of hardness, refractive index, and durability. They are easily mass produced and hence a fraction of the cost of real mined or lab-grown diamonds.
Do I need to register an account to purchase Eqiux™ Diamonds?
You do not need to register an account with us to purchase Eqiux™ Diamonds directly from us.
If you are purchasing an Eqiux™ Diamond via a third-party marketplace or auction you will need to create an account with them.
We list Eqiux™ Diamonds on established international online marketplaces and auction platforms in addition to our website. This approach allows buyers to access our Eqiux™ Diamonds in a competitive and transparent fair marketplace.
We send email newsletters listing each Eqiux™ Diamond that becomes available.
What is your policy on Anti-Money Laundering (AML)?
We are committed to responsible business practices and adhere to strict AML policies to protect both our customers and ourselves. Please visit our KYC and AML Policy page for more details.
Why does my invoice have Tradease Ltd as the supplier?
Tradease Ltd is the registered name of our company. Eqiux is the internationally recognised trading and brand name of our Diamonds.
Please visit our About Us page to learn more.
Why does your website not have an Online Shop?
Our website does not have an online shop as we simply do not have the stock to do so.
Every Eqiux™ Diamond is sold almost immediately that it is advertised as available.
Eqiux™ Diamonds are in high demand and specified by customers of jewellers worldwide, hence we are unable to have a stock to choose from.
We do list Eqiux™ Diamonds on established international online marketplaces and auction platforms. This approach allows trade buyers to access our Eqiux™ Diamonds in a competitive and transparent fair marketplace.
We send email newsletters listing each Eqiux™ Diamond that becomes available.
How do I find out when you have Eqiux™ Diamonds available to purchase ?
We do list Eqiux™ Diamonds on established international online marketplaces and auction platforms. This approach allows buyers to access our Eqiux™ Diamonds in a competitive and transparent fair marketplace.
We send email newsletters listing each Eqiux™ Diamond that becomes available.
How can I request a quote for Eqiux™ Diamonds ?
We do not provide quotes as Eqiux™ Diamonds are highly sought after and sold as soon as they reach the market.
We do list Eqiux™ Diamonds on established international online marketplaces and auction platforms. This approach allows trade buyers to access our Eqiux™ Diamonds in a competitive and transparent fair marketplace.
We send email newsletters listing each Eqiux™ Diamond that becomes available.
What payment methods do you accept ?
For purchases directly from us, we primarily accept payment via Bank Transfer and Escrow.
If you are participating in an auction or buying on a third-party marketplace, payment will be handled according to their policies, which may include options like bank card or bank transfer.
Please ensure that payments are completed promptly to facilitate the processing of your order.
If you have any further questions about payment methods or need assistance, feel free to contact us!
How can I track my order ?
We send all orders via recorded and tracked delivery. Once your order is dispatched, you will receive a confirmation email containing the tracking information.
You can use the tracking number provided to monitor your parcel’s status through the delivery company’s tracking app or website.
If you have any questions or need assistance with tracking your order, please don’t hesitate to contact us!
Do you provide quality reports with your Eqiux™ Diamonds?
Yes, we provide quality reports with every Eqiux™ Diamond.
We always use independent highly respected Gemological Testing Labs to thoroughly test and provide reports on every Eqiux™ Diamond.
The report number is visible on the sealed anti-tamper case and it is also lazer etched onto the girdle of the diamond itself.
Are Eqiux™ Diamonds available in special shapes?
Eqiux™ Diamonds do become available in all popular shapes and cuts. However, most common is the standard Round Brilliant cut.
How do I know that any Diamond I buy from you has been ethically sourced?
We only supply our own brand Eqiux™ Diamonds which are lab-grown in controlled, sustainable environments, replicating the natural growth process
How do I know my Eqiux™ Diamond is Authentic and not a counterfeit?
Eqiux™ Diamonds are delivered in individual sealed anti-tamper case with the report number visible.
Each Eqiux™ Diamond is secured in it’s own anti-tamper sealed case by the Testing Laboratory immediately following the testing and grading process (IGI, GIA).
The Diamond also has the report number lazer etched onto the gurdle of the diamond.