Refund Policy
At Tradease Ltd (the owners and operators of Eqiux.com), we strive to ensure that you are satisfied and derive significant value from your account and purchases. To demonstrate our commitment, we have established a fair and transparent Refund Policy, while complying with international regulations regarding precious stones.
By adhering to this policy, we aim to provide a secure and transparent experience for all our customers, while maintaining our commitment to legal and ethical standards.
Compliance with International Laws.
Due to the nature of our products, which include precious stones, we are bound by and strictly comply with international laws and regulations regarding counterfeit goods, anti-money laundering, and fraud prevention. As such, all returns and refund requests, for purchases made from us directly or via Auction Websites are subject to rigorous inspection. Any suspicious activity, including attempts to return counterfeit or tampered products, will be withheld, reported to the appropriate authorities for further investigation and your account suspended. In addition we reserve the right to claim for costs and damages.
Purchases directly from us.
Refund Request Process: When you make a purchase directly from us, to request a refund please contact us with your account details and the reason for your dissatisfaction. We aim to process all refund requests within 7-10 business days.
Confirmation and Processing: We will send you an email to notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds: If you received notification that you have been approved for a refund and you haven’t received the refund after 10 business days, first check your bank account again. If it is not in your bank account then contact your credit card company. If you’ve done all of this and you still have not received your refund yet, please contact us.
One-Time Refund: Please note that refunds are granted only once per order. Subsequent refund requests for that order will not be considered.
Auction Purchases.
Refund Eligibility: When you bid and win a product supplied by us at Auction, you are bound by the terms of the Auction house. To avoid confusion and duplications, we do not accept direct requests to us for refunds for Auction purchases. Auction purchase refund requests must be made via the Auction website and complying with their terms and conditions.
Third Party Purchases.
Links to Third-Party websites: For your convenience, we offer direct links to third-party websites where you can explore their products and services. If you choose to use or find out more about their products and services, you will be directed to their website, where any interactions and transactions will take place.
User Discretion and Choice: When you click through to any third-party websites, you do so by your own choice. Any use of their services or product purchases will be governed by the Terms and Conditions set forth by the third-party.
Separate Contracts: Any contracts or agreements for any services provided or products offered by third-parties are made directly between you and the third-party provider. We (Tradease Ltd) are not a party to these agreements, and as such, we do not take responsibility for, nor offer refunds related to, any products or services provided by such third-parties.
No Liability: Because we are not involved in these contracts, we cannot be held liable for the quality, performance, or fulfillment of the products or services provided by such third-parties. Any issues, disputes, or dissatisfaction related to these products or services must be addressed directly with the provider in accordance with their policies and procedures.
Changes to this Refund Policy.
We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review the refund policy periodically.
Contact Information:
If you have any queries related to this Refund Policy, you can contact Tradease Ltd in writing via our website Contact Form, or by Post to the following address:
Tradease Ltd, 86-90 Paul Street, London, England, EC2A 4NE, United Kingdom.
This Refund Policy was last updated: 09-October-2024