Terms and Conditions

Welcome to Eqiux.com, (website) owned and operated by Tradease Ltd. By accessing or using our website, you agree to comply with the following Terms and Conditions. If you do not agree with any part of these Terms, please discontinue using our services immediately.

Important Policies
In addition to these Terms and Conditions, please ensure you are familiar with the following policies, which are integral to your use of our services:

KYC and AML Policy
Our Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance measures.

Disclaimer
Important information regarding the limitations of liability on the website and our services.

Refund Policy
Information regarding returns, refunds, and our inspection process for precious stones.

Restricted Products and Services Policy
A list of products and services that are prohibited or restricted on our platform.

1. Company Information.
Tradease Ltd
86-90 Paul Street, London, EC2A 4NE, United Kingdom
Website: www.Eqiux.com

2. Scope of Services.
Eqiux.com is website via which customers can contact us to purchase diamonds. In addition, Tradease Ltd. may list and sell diamonds on third-party marketplaces and auction websites.

3. Eligibility.
You must be at least 18 years old to make a purchase from Tradease Ltd. By placing an order, you confirm that you are of legal age and capable of entering into a binding contract under the laws of the United Kingdom.

4. Pricing and Availability.
All product prices are subject to VAT unless otherwise stated. Prices and availability are subject to change without notice. We reserve the right to modify or discontinue products at any time without liability.

5. Orders and Payment.
By placing an order, you agree to provide accurate and complete information. We accept various payment methods, as detailed on the checkout page. Once your payment is processed, you will receive confirmation of your order. All orders are subject to availability and acceptance by us.

6. Shipping and Delivery
We offer worldwide shipping and will provide you with an estimated delivery time. Shipping costs will be added to the total price of your order. We are not responsible for any delays caused the courier, customs or other regulatory bodies.

7. Returns and Refunds.
Please refer to our Refund Policy page for details on our return and refund procedures.

8. Third-Party Marketplace and Auction Sales.
In addition to selling directly we also sell our products via third-party marketplaces and auctions. All terms and conditions associated with those platforms will apply when purchasing through them. We are not responsible for any discrepancies, delays, or issues with the transaction on third-party websites.

9. User Content.

9.1. User Responsibility.
You are solely responsible for any content you upload, submit, transmit, or display on the Website (“User Content”). By submitting User Content, you grant Tradease Ltd a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with the operation of the Website and our business.

9.2. Prohibited Content.
You agree not to upload, submit, or display any User Content that is prohibited, illegal, defamatory, infringing, obscene, untrue, derogatory, inaccurate, incomplete, delayed, misleading, offensive, harmful, hateful, or otherwise objectionable. You agree not to upload, submit, or display any listings that offer products or services that do not meet with our Restricted and Prohibited Products and Services Policy. Tradease Ltd reserves the right to remove any User Content that violates these Terms and Conditions or for any other reason, without prior notice. Posting such content that may negatively affect the Website or is inconsistent with the business interests of Tradease Ltd is a violation of the Terms and Conditions and may result in your account being suspended and/or closed.

10. Reviews and Feedback.

10.1. Star Ratings and Reviews
Users can give star ratings and write reviews about products and services listed on the Website. Tradease Ltd is not responsible for the content of any review that you submit, and the publication of such content is at your own risk.

10.2. Review Eligibility
Reviews can only be submitted by Users for a specific product and service that they have used and paid for.

10.3. Liability for Reviews.
As a User of the Website, you understand and agree that we are not responsible for the content in any review. While we strive to maintain a fair review system, we cannot always prevent the misuse of the Website, and you agree that we are not responsible for any such misuse.

10.4. Prohibited Content in. Reviews.
Users must not submit any content in a review that is prohibited, illegal, defamatory, infringing, obscene, untrue, derogatory, inaccurate, incomplete, delayed, misleading, offensive, harmful, hateful, or otherwise objectionable. We reserve the right to amend or remove any content in any review or remove the entire review. Posting such content that may negatively affect the Website, diminish the integrity of the review system, or otherwise be inconsistent with the business interests of Tradease Ltd is a violation of these Terms and Conditions and may result in your account being suspended and/or closed.

Reviews do not constitute any kind of introduction, endorsement, or recommendation by Tradease Ltd.

11. Third-Party Links and Content.
Eqiux.com may contain links to third-party websites that are not owned or controlled by Tradease Ltd. We are not responsible for the content, privacy policies, or practices of any third-party websites. By using our website, you agree that Tradease Ltd shall not be held liable for any damages or losses arising from your use of third-party content or services.

12. Product Descriptions.
We strive to ensure that all product descriptions, images, and details provided on Eqiux.com are accurate. However, we do not warrant that the descriptions or other content on the website are error-free or complete. If you receive an item that does not match the description, please contact us as outlined in our Refund Policy.

13. Customer Satisfaction and Refund Policy.

At Tradease Ltd we strive to ensure that you are satisfied and derive significant value from your account and purchases. To demonstrate our commitment, we have established a fair and transparent Refund Policy, which you can view on our Refund Policy page, while complying with international regulations regarding precious stones.

By adhering to this policy, we aim to provide a secure and transparent experience for all our customers, while maintaining our commitment to legal and ethical standards.

14. Compliance with International Laws.

Due to the nature of our products, which include precious stones, we are bound by and strictly comply with international laws and regulations regarding counterfeit goods, anti-money laundering, and fraud prevention. As such:

– All returns and refund requests for purchases made directly from us or via a third-party marketplace or auction are subject to rigorous inspection to verify the authenticity and condition of the products.
– Any suspicious activity, including but not limited to attempts to return counterfeit, altered, or tampered products, will result in the product being withheld and reported to the appropriate authorities for further investigation.
– In the case of fraudulent activity or violation of these Terms and Conditions, we reserve the right to suspend your account and withhold any refunds.
– Additionally, Tradease Ltd reserves the right to seek damages and claim for any associated costs resulting from attempts to defraud or misuse our services.

We are committed to ensuring all transactions are safe, secure, and in full compliance with relevant international laws.

15. Intellectual Property.
All content on Eqiux.com, including but not limited to text, images, graphics, logos, and designs, is the property of Tradease Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, or distribute any content without our express written permission.

16. Limitation of Liability.
To the fullest extent permitted by law, Tradease Ltd shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to or use of Eqiux.com, including any errors, omissions, or inaccuracies in the content.

17. Indemnification.
You agree to indemnify and hold Tradease Ltd, its directors, employees, and affiliates harmless from any claims, liabilities, damages, losses, or expenses, including legal fees, arising from your use of the website or breach of these Terms and Conditions.

18. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Amendments to the Terms
Tradease Ltd reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of the website following such changes constitutes your acceptance of the new terms.

Contact Information:

If you have any queries related to these Terms and Conditions, you can contact Tradease Ltd in writing via our website Contact Form, or by Post to the following address:

Tradease Ltd, 86-90 Paul Street, London, England, EC2A 4NE, United Kingdom.

These Terms and Conditions were last updated: 09-October-2024